Tag: Bike-Sharing

Can Lime’s bike-share program survive a Canadian winter?

 Lime launched in my city of Calgary this week, and something unique is happening: Winter. Well, winter isn’t unique, but having a bike-share program run through a cold Canadian winter is unique, and the company is treating the situation as a bit of an experiment in winter bike-share survival.

So I talked to the Lime’s operations manager, Scott Harvey, about this and a bunch of other things related to micro-mobility (including a number of your questions). Here’s a video of our conversation, and the transciption below.

Q: Let me just ask first maybe: Why Calgary and why now?

Well, Calgary obviously being a city that has expended a lot of resources to build a world-class biking infrastructure, so we recognize that’s an important part of Calgary’s sort of vision to the future. So we want to be part of that.

Obviously, second of all, Calgary just was really the first city in Canada to come to that place where we could enter as a company in a really, really thoughtful and mindful manner. You know, timing is everything and really, we as a company said: “Do we want to launch?” We launched October 30th. “Who launches a bike company in the middle of winter?” But we really felt like Calgary was ready for it. Calgarians embraced it in a way that we were, like, blown away by how much they embraced it.

So we’ve seen some great numbers come back in terms of ridership levels and things like that. And the weather has co-operated amazingly. So, you know, we’ve continued to be able to see those numbers go.

Q: What kind of numbers? Can you can tell me up relative to other cities or anything?

Sure, we you know we don’t talk about actual rider numbers, but what I can say is that on some of our best days we saw ridership — new riders, some days were up in like 300, 400 new riders per day.

OK, you mentioned earlier a little trepidation about launching at the end of October, and there are not a lot of cities that have bike shares that run all winter, so why launch at that time?

Well, obviously that was when we were, in working with the city, we were able to launch. There is a huge process. There is, you know, permitting and, you know, insurance and all of those things that need to go into us operating within the city. And operating within those constraints and needs that the city provides to us through that permit, so we wanted to make sure all the i’s were dotted and all the t’s were crossed before we went into service. And so that’s just what that date looked like.

But with that, we also said we’re going to have a great opportunity to test the product in the market, a winter market. We do operate in other winter markets in the United States . . . , like Minnesota and Detroit, places like that. So, we already have an understanding of what winter operation looks like with the product.

But where we sort of have a question mark is what happens when the weather is really cool. You know, those northern States markets don’t necessarily get that cold temperatures that we do. So, you know, obviously, again we haven’t had that opportunity with Calgary’s weather (yet). I don’t know if you’ve seen, there’s a bike just on the road that have mitts on the handlebars now. So, we’re doing some testing and trying to gather our own information so that, again, we can be cognizant of opening in markets like, you know, potential markets that are maybe in the future in Canada.

So Calgary is just going to be a really good test market as we continue to expand to Canada that’s where we’re learning a lot of this information right now. It’s a bit of an experiment.

Lime’s e-bikes in Calgary. Photo by Tom Babin.

Q: I think it’s an impressive thing to see the bar mitts on the bars, just as a commitment to winter. So it really is an experiment?

Yes, we know that the bike operates really well in snowy conditions and in winter conditions. Where the question mark comes from is performance. When we’re getting down into – 25 C, -30 C, how’s the battery reacting at that level? Are we going to see the loss of power? Are they OK? We’re going to want to test that theory. So fingers crossed, again, as much as I hate to encourage that, but we are in Canada, so at the end of the day cold weather is part of our our life and so we really want to make sure that we’re making decisions that are based on facts.

Q: You launched in Calgary with ebikes. Is that unique for the company? Most companies have both ebikes and old-fashioned pedal bikes, right? What’s behind that decision?

We know from ridership information that our customers, when given the choice of a pedal bike and an electric bike, they will choose the electric bike most. So from that point of view, when we decided to come to Canada, we said “Let’s put the electric bike in because that’s what customers are demanding.”

And yes we do have markets in the United States and the one here in Canada that are ebike only. We’re ebike only because of it, but also because scooters aren’t going to be part of that conversation here in Canada for a little while.

So we’re going to work within what we can, which is the ebike program. It’s just a really really good product. It’s robust. It can handle, we had some riders ride in that first winter blast of snow that we bought in October. We had members of the city and they really said, the feedback we got, was that, you know, the bikes perform really well in the winter. So we just really feel like this product is the right product for Calgary too.

And, again, we’re the only location in Canada, so Calgarians should be proud of that fact is about that we were the first. We beat out cities like Toronto and Montreal.

Q: Yesterday, I asked on Twitter for questions from people. We got lots of really interesting ones, so I’m going to fire those at you right now. OK, one is it about the zone. We talked a bit about launching in Calgary with ebikes, and right now there’s a zone, much like Car2Go, where the bike needs to be parked inside a zone, which is mostly the downtown area. Why that zone, and are there plans to expand it?

Absolutely. So, the city, between the city and Lime, we decided what the winter zone would look like. And then we’ll have a summer zone. So the winter zone was restricted to the downtown core and the Beltline. And, you know, I think that this is the first year of operations, so I think next year when we go into winter operations the conversation will be a little different. Because from a mechanical sort of user and ridership point of view, we missed out on some communities that we think should have been included in that winter operation zone.

But, again, that’s a great sort of learning curve for us as a company and for the city so we can go back and have some really constructive conversations about what that looks like, but then, come the summer, we will be full city operation. The whole city will have bikes. And so our fleet will, I don’t have to final number right now, that’s a continuing conversation with the city, but we will see for the summer months we will see the increase in size.

 And there’s been some anxiety about people who inadvertently left their bike outside of the zone. What happens?

There’s really not any sort of, you know, punishment for leaving the bike outside of the zone. When you’re riding the bike and do leave the zone, the app will tell you that you left the approved zone.

But you know ultimately for us we felt that rider experience was more important than “You have to take that bike back into the zone.” We have the resources here in the city to make sure that those bikes that are going leaving the zone for people to enjoy a bike ride that we can get those products back into the zone in a very, you know, good amount of time.

The bar mitts that have been installed on some Lime bikes in Calgary. Photo by Tom Babin.

Q: Speaking of rules let’s have the helmet conversation, which is always a tricky one. So just for some background, Alberta does not have a mandatory helmet law for pedal bikes, but it does for ebikes And Lime bike, unlike some jurisdictions where there is a helmet law like Vancouver for example, where helmets are provided with the bike share, they’re not provided here. So that is also causing some anxiety that’s what I read from the questions I’m getting on Twitter. People are worried about getting taking a ticket, they’re worried about breaking the rules. We’re good Canadians, and nobody wants to break the rules. Now what are you hearing? Are there tickets being delivered?

 I haven’t heard of any tickets being issued for riders on the electric bikes. From the perspective of meeting that requirement, that is 110 percent one of Lime’s main goals is to, obviously, work within the constraints of whatever the law or regulations are. And of course rider safety is of paramount importance.

So we’re going to do what we can to encourage riders to wear a helmet when they ride our product. It is mandatory, you know, so that is in the in-app messaging. That’s actually right on the bike itself, and then we’re going to continue as, you know, now that the weather is hopefully going to start to improve or stay the way it has been lately, we’re going to start to get more and more involved in some community help promote what we call Respect Your Ride. That’s a program that was launched company-wide and we’re going to, again, start to get that program here embedded in the city, so that then people can have access to get a helmet from us.

So there are a lot of ways we can do that and also that, again, we can start to have that conversation of why it’s important to wear a helmet. We really looked at that program in British Columbia, and the company that provides helmets with their rides and we just felt from a couple of standpoints that wasn’t the direction that we wanted to go. We really felt that it was a much better and much easier way to engage with the customers by having that conversation and by being able to provide people with helmets should they need one. So again that community engagement piece is really the key.

Q: So the way it stands now if you’re using a Lime ebike in Calgary, you should be bringing a helmet with you.

Correct. I mean we want the consumer to provide their own helmet to meet the current regulation. From that perspective, again, there is the ability as we launch our community programs that we’ll be able to engage the customers that want a helmet and you know we can provide a helmet, so we’re going to continue to slowly evolve that process.

But in the meantime, you know, yes we’re asking Calgarians to be mindful of the fact that that is a law and, you know, we really want to make sure that everyone’s abiding by that. And it’s about safety, right? That’s the number one priority. We want people to be safe when they ride the product.

I know people look at it as a hindrance, but at the end of the day, if you’re going to ride the product, and we know that the majority of our ridership comes from people that work downtown and are either say, great example we’re here at the public library the East Village is right here, we’ve got a lot of riders that live in the East Village and come into downtown to do their work. Those are the kind customers that are going to ride our product. Average ride is about six to 10 minutes, so you know, again, it’s it’s people that are either at work and going for lunch or thing going to a meeting or somewhere else.

So yeah, make sure you remember your helmet. Have it in your office, have it in your home and just, you know, remember it when you ride.

Q: Pedal bikes: are they coming? You’ve got ebikes in place now, in the summer when things change, will it be available?

No, again, we feel that the electric bike is the, sort of, now the new standard for our locations and in particular in candidates in ebikes.

Which brings up another question I got asked a lot too, it’s about the cost. The cost for a bike — a lot of people are saying it seems expensive. It’s similar to the what you pay on a Car2Go. And they feel like they’ve ridden them in the States and they feel cheaper and the pedal bikes a little bit cheaper too. So I’ve heard a lot of questions about the cost. So that’s the question: Why is it so expensive?

Obviously when someone comes to me and says well if I take two or three hour bike ride it’s gonna be a lot of money. You know, that’s just not the customer we’re necessarily trying to drive after. Our customers are people that, again, that’s why downtown, in any of our markets, are usually the really big focus because it’s people that are, say, going from one building and going several blocks and don’t want to get into a taxi or a cab and you’ll want to add congestion, so then they’re looking for micro-mobility solutions that can that you know take them where they need to be without it being, you know, adding to that problem.

So we feel that the price is is where it’s at currently, is where it’s at. But we’re open to that conversation and you know the more that we operate, again, this is the first time in Canada, first location in Canada. It’s a lot of firsts happening here in Calgary in that regard. So we want to make sure that we hear what people have to say and that feedback is really crucial. So, you know, we’re going to continue to look at that.  

Q: A couple a couple of last questions from Twitter: When are you coming to Edmonton?

Good question. Again, Edmonton is one of those cities that is on the Lime list, and and certainly from the perspective of working with the City of Edmonton that conversation is well in hand and definitely happening. So you know Edmonton is still a question mark in terms of exact dates and you know I’m gonna remain very tight-lipped in terms of the date. I don’t have a date so it’s not even that I’m not saying it. But you know from the perspective of Edmonton it’s definitely on the list that’s definitely going be a city we’re going to want to operate in.

Q: And I heard you say no scooters in the works in Canada?

No scooters in Canada as it stands right now. So from a legal standpoint there are rules about electric scooters being ridden on public property, so currently the law across the land — each province is slightly different — but across the land is that electrified scooters are treated as a motor vehicle and so by law they cannot be ridden on public property, unless there are certain stipulations that they meet. And so you know from that perspective, Lime is working with municipalities to engage in that conversation of when that law was, when those laws were put on the books and in terms of what our product looks like so that’s an ongoing conversation with most municipalities or provinces.

Well, that’s it. Thank you very much. Welcome Lime to Calgary. I’ve been out there riding it a lot, so I hope to see lots of you out there as well.

And thank you Calgary . Yes, lots to come.

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Tom Babin is the author of Frostbike: The Joy, Pain and Numbness of Winter Cycling. 

Two things holding back Calgary’s new e-bike-sharing system

My first ride on a Lime e-bike in Calgary. Photo by Tom Babin.

Finally, Calgary finally has a bike-share program. In the video below, I detail my first experience with it. Now, pat us on the back for joining the rest of the world, where such systems have been enjoyed for years.

But I’ve been thinking a bit more since I finished the video, and there are two big problems that face the success of the system in these early days.

Correction to the video above: Cost is $1/unlock + $0.30/min to ride.

E-bikes: I love e-bikes, and at first I was happy that Lime decided to enter the Calgary market with only pedal-assist bikes available. But there’s a shortcoming.

One of the great things about e-bikes is their ability to ease the ascending of big hills. Calgary’s downtown is in the valley of two rivers, meaning big hills surround it. This has long been one of the things discouraging some people from bicycle commuting downtown. However, Lime’s home area – the area where you are permitted to leave the shared e-bikes – excludes many of these hilly areas. That means the places where e-bikes would be of most benefit are excluded from use.

This isn’t a deal-breaker, but it’s a missed opportunity. Hopefully, Lime will take this into consideration when considering the long-term feasibility of the program.

Obscure e-bike helmet law: I’ve always taken a bit of pride in the fact that Calgary has avoided the folly of our neighbourhing province of B.C. with its misguided bicycle-helmet requirements. But sitting on the books in Alberta all these years, unbeknownst to me, was a law mandating helmet use on motorcycles, mopeds and motor-assisted bicycles.

This means that to legally ride a Lime e-bike in Calgary, you need to wear a helmet. So unless you happen to carry a helmet around with you, just in case, your opportunities to ride will be limited. If you are one of those multi-modal commute planners who uses Lime to complete the last mile of your journey, I can imagine you planning to bring a helmet along. For the rest of us, those opportunistic rides will be mostly off-limits.

This law feels like antiquated, written when motor-assisted bicycles were mopeds and two-stroke gas sippers, not the high-tech pedal-assisted bikes of today. Let’s hope the provincial government brings the law up to date. While they’re at it, maybe they can update all the laws around e-bikes – California’s legislation is a good place to start.

Because of these factors, I can’t see myself using this first wave of Lime e-bikes much in the foreseeable future. I’ll be holding out more for the spring, when the system expands to include old-school pedal bikes and another company enters the fray.

Baby steps, Calgary.

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What’s all the fuss? In the right city, dockless bike sharing is a simple, genteel experience

In Seattle, it was heralded as an urban paradigm shift. In China, it was cited as evidence of a declining national character. In Victoria, the capital of British Columbia, it felt positively genteel.

Victoria dockless bike share

My Ubicycle in front of the B.C. Legislature building in Victoria. Photo by Tom Babin

I’m speaking of dockless bike-share systems, and after reading about them being implemented in cities all over the world, I finally got a chance to try one during a recent trip to Victoria.

Dockless bike-share systems are heralded as the next generation of bike sharing. Rather than being built around a network of docking stations, each bike is equipped with a smartphone-enabled lock and GPS device. The systems are as easy to use as car-sharing systems such as Car2go: Use the app to locate a bike, scan the bike’s QR code and it will unlock. Ride it to your heart’s content. When you’re done, lock it up and be on your merry way. The app charges you for the time you rode.

Victoria is the first city in Canada to catch this latest wave. Ubicycle is behind the city’s scheme, one of a handful of Chinese companies that have dropped tens of thousands of bikes into Chinese cities, and spent millions of dollars bringing such systems to North America, in ways that have not always been smooth (and sometimes disastrous).

Victoria dockless bike share

Spinning around lovely Victoria. Photo by Tom Babin.

The first thing you have to know is a bit about Victoria. The capital of B.C. isn’t exactly Hangzhou. A government town of 85,000, the city is known for its British character, temperate climate and status in the retirement dreams of every snow-weary Canadian east of the Rockies. After a few days in the city, I’ll add a few modifiers: The city is as clean as a NASA lab, its rush hour is adorable, and it’s filled with cyclists taking advantage of a bunch of painted lanes, some beautiful pathways and two kilometres of buffered bike lane. With up to 25 per cent of commuters choosing bikes, the city is doing something right for cyclists. As far as cities go, it’s positively genteel.

The lime green Ubicicyle bikes are scattered throughout the downtown, parked on sidewalks and streets, secured by wheel locks. Victoria is filled with bike racks, but Ubicycles don’t need to be secured to a rack, which led me to observe perhaps the most Canadian thing ever: While those in other cities complain about dockless bikes being strewn about the streets in inconvenient locations, most of the Ubicycles I saw were parked beside existing bike racks. Not locked to the rack, mind you, just parked beside it, as if the previous rider didn’t want to offend any passersby by parking the bike in their path. Did I say the city feels genteel?

After exploring the city for a few days from the saddle of a Ubicycle (need I mention that a bike is the best way to explore a city?), I have a few observations to share:

Victoria dockless bike share

Although it is perfectly legal to leave the bike in all kinds of places in downtown Victoria, I felt like a vandal for this waterfront sidewalk drop because most of the bikes I encountered had been neatly placed near bike racks by other, apparently more conscientious, users. Photo by Tom Babin.

Convenience

One of the great advantages of dockless bike-share systems is their convenience. No more hunting for a docking station. You just park where you stop. Yes, this is an improvement. However, in cities with great bike-share systems, this isn’t really a problem. Montreal, for example, is so strewn with docking stations that finding one nearby is rarely a problem. The key for all systems is to ensure there enough bikes distributed through the city to meet demand at the right times. This often comes down to an old-fashioned idea: trucking bikes around and dropping them in the right spots. From my limited time in Victoria, distribution seemed just fine, but with some caveats. Read on.

The clutter factor

In other cities that have failed to fully commit to a bike-share system, a lack of docking stations can be a death knell for the system. So too can a lack of bikes. So too can a lack of riders. Victoria’s system has only been in operation for a few weeks, so it’s probably too early to judge its success in this area. But I’d hardly say the streets are littered with bikes. In fact, I’d say, based on having to hoof it a few blocks to find a bike more than once, there’s a chance there are not enough bikes, albeit after the problems of too many bikes in other cities, perhaps this is a good starting point. Also, if ridership is a sign of a thriving system, I’d be worried about the health of the system. I have no data to back this up, but I used the same bike multiple times over two days and nobody else picked it up in the meantime.

Cost

There’s a big variance in cost across bike-sharing systems around the continent. One thing this new wave of dockless systems has going for it is affordability. The same holds true in Victoria. The price for a ride is absurdly low: $1 per half-hour. I ran an errand over lunch hour and the ride cost me less than 60 cents. I thought it was an error it was so low. Whether this low cost is sustainable over the long run will be interesting to see. But until then, just get out there and enjoy it.

The mood

One thing that can’t be ignored, considering the problems dockless systems have run into in China, is the way the bikes are being used. Bikes can be vandalized, strewn about haphazardly, parked in illegal locations and tossed into waterways. So far, this doesn’t seem to be a major problem in Victoria. There will always be such problems, but perhaps a small city known for its (sorry) genteel character in a country known for its politeness, a dockless system seems to be doing OK.

The verdict

Ubicycle in Victoria seems to be working. As a tourist, it’s a fantastic way of getting around. The locals I spoke with saw it as a convenient and easy option, and wondered what all the fuss was about. It seemed to be working so well that the drama-loving side of me was a bit disappointed—where’s all the hand-wringing and endless debates about cycling? Yawn.

Because of its small size, Victoria may never have the thriving bike-share systems of New York, for example, but perhaps this will be the opportunity to test whether mid-sized cities can successfully operate a system. I, for one, can’t wait to get back and try it again.

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Tom Babin is the author of Frostbike: The Joy, Pain and Numbness of Winter Cycling. 

‘Uber for bikes’ is here, and traditional bike-sharing companies are feeling the heat

There’s a giant urban bicycle experiment happening right now on the streets of Seattle that may change the way everybody gets around. Or it may lead to an epic flop that burns through venture-capital cash and leaves the streets littered with derelict bikes.

Either way, the last month has ushered in a new wave of bike-sharing that has shaken up the still-young industry and will have profound implications for all cities, particularly the few remaining North America ones that have yet to embrace a bike-sharing program.

This experiment began earlier this summer from the ashes of Seattle’s failed municipal bike-sharing program called Pronto. Pronto was similar to other, traditional bike-shares you see in most cities these days: docks that held bikes were placed on city streets for use by members for short-term rides, similar to Montreal’s pioneering Bixi program and New York’s massive and successful Citibike.

LimeBike has, so far, avoided some of the problems that have plagued dockless bike-share systems in China. Photo by LimeBike.

The problem was, in Seattle, the system never really caught on. The city failed to commit enough docking stations and bikes necessary to make the system convenient and easy to use, and government infighting doomed it.

When the city shuttered the program in March, however, it opened the door to something new. It started issuing permits to a raft of new companies boasting they had a new formula to make bike sharing work where the city had failed.

Within weeks, three companies — called Spin, LimeBike and Chinese company Ofo (each with bikes brightly painted in their own distinctive colours) — had flooded the streets with thousands of bikes using new technology some are calling bike-share 2.0, or more lazily, Uber for bikes. 

There are some key differences to these new programs that those older ones you’ve probably used before. First, they are known as dockless systems, meaning the bikes are equipped with smartphone-enabled locks and GPS, so bikes can be left on the streets and picked up by new riders almost anywhere, without the need to park them in docking stations.

With three competing privately run bike-share systems in Seattle, including Spin, questions about their long-term viability are legit. Photo by Spin.

And perhaps more importantly, they are privately run. With a few notable exceptions, most North-American bike-share programs are operated with at least some government money. In Seattle, however, all three companies, flush with venture-capital money and the tech-industry hubris that comes with it, are using Seattle as a testing ground of new privately-funded systems they hope can challenge the traditional bike-share model elsewhere.

Despite some techie buzz around the dockless system, there are risks. In some Chinese cities, thousands of bikes were poured onto city streets which, without proper management, led to mass vandalism, bikes being parked illegally and some already infamous incidents of hundreds of bikes being dumped. It’s even prompted some soul-searching about the nature of the Chinese character.

So far, Seattle has largely avoided such mass problems, according to Seattle bike blogger Tom Fucoloro. For the most part, users seem to be following the rules about parking the bikes, he told me.

“With any system where you have lots of users, there are going to be some people who don’t follow the rules,” Fucoloro said. “The vast majority of people are parking them really well. It’s just vandals. A couple thrown off of overpasses. For the most part, it’s working really well.”

LimeBike is one of the bike-sharing companies that is now competing in Seattle. Photo by LimeBike.

In fact, far from just avoiding problems, Fucoloro says the new system is thriving. Within only a couple of weeks, data showed that the dockless bikes were being more heavily used than the old Pronto bikes ever were. Fucoloro says that’s because the new bikes are meeting the most basic needs of a successful bike-share system in ways the old system wasn’t: bikes are where you need them, when you need them.

Still, there are skeptics out there. Traditional bike-share companies are warily eyeing the new startups, not only as a source of competition, but to see if these flashy upstarts are committed in the long run. Operating a successful bike-share system requires much more than simply pouring bikes onto streets. There’s a huge amount of management that’s needed: bikes need to be moved around to places of need, broken bikes need to be attended to, technology needs to be maintained.

Madeline Kaye of Motivate, the company that operates several bike-share systems around the world, including North America’s biggest in New York, told me that working closely with city managers is a big part of the company’s success.

“It’s really complex system,” she said. “We have increased ridership in every city we’ve operated in. We’ve increased the size. Part of that is being able to work with cites. Part of that is managing the system and rebalancing the system in an effective way.”

Spin is a dockless bike-sharing system that offers rides for $1 in Seattle. Photo by Spin.

She’s not wrong. There’s a formula to running a bike share properly. In the past several weeks, I’ve used bike-sharing systems in Vancouver, Ottawa and Montreal, and the latter was miles better than the others. The secret to Montreal’s success is simple: The were enough bikes and docking stations at the right place at the right time to make it convenient, the smartphone app was good, and the system was affordable. The other systems failed on one or all counts.

There’s no guarantee yet these new companies can keep the system running in the long run, especially at the rock-bottom prices that are currently being offered to entice new users in Seattle ($1 per ride, in some cases).

IMG_9812

Montreal’s Bixi program works, like other successful bike-sharing systems, partly because of the behind-the-scenes work to keep bikes in places where they are needed. Photo by Tom Babin.

 

Fucoloro agrees, and says he’s maintaining a healthy dose of skepticism in the back of his mind. In the front of it, however, he’s revelling in the buzz the new systems have brought to cycling in Seattle.

“As someone who has been active in bicycle activism for a while, often feels that you are the underdog or bikes are an afterthought,” he said. “Here we have some big-money investment betting there are a lot of potential bike rides not being made, and these companies think it’s a matter of convenience. If they can provide bikes that are convenient to use at a price that is extremely competitive … that’s not just good for Seattle, it’s good for the world.”

There’s another matter to consider: I’m writing this from Calgary, which shares the dubious distinction of being one of the few major cities in North America that don’t have a permanent bike-share program of some kind in place. Now, thanks to Seattle, perhaps all those years of foot-dragging may pay off.

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